We want to ensure that both you and your pet have a pleasant visit. For this reason we have set forth the following policies.


Arrival

All Dogs must be on a leash and all cats must be in a carrier. Please do not enter the building without. Leads can be borrowed at the front desk.

This Salon runs on a tight schedule. It is of the utmost importance that you arrive on time for your appointment. Clients arriving more than 5 minutes late may be turned away at the groomers discretion. In the event that a client is more than 10 minutes late he/she will be deemed a “no call/no show” and  fees will apply.

We take missed appointments very seriously at this salon.Please let us know if you need to cancel or reschedule your appointment so that we may be able to fill the open time slot. This Salon requires 24 hour notice to avoid fees. Missed appointments are a loss of income to this small business, therefore clients that cancel less than 24 hours before an apt will be charged a $20 Last Minute Cancellation fee. No call/ No shows will be charged the full price of a groom to return.

 

Grooming

Our prices are based on 6-8 week maintenance grooms.

Any groom over 9 weeks will be subject to additional charges. Any groom over 16 weeks will be subject to new client price increase. Extra charges will be added for elderly, aggressive/ difficult dogs, dematting, filth/mud, Feces/Urine, Grease, Rush Grooms, Unaltered Males and Females in season,  Late Pickup times.

If grooming it too stressful for your pet to handle we will not continue. Services up to that point will be paid for. Aggressive or difficult behavior as well as possibly unhealthy pets may be turned away.

Please wait for our call unless prior arrangements have been made. Average appointment times are 1.5-2 hours for small breeds and 2-3 hours for large breeds. Pets excited by early arrival will be considered best possible and complete.

 

Pick Up

We will call when your pet is available for pick up. This salon allows up to  30 minutes for your arrival. An additional $5 an hour will be charged for daycare after the first half  hour.

Our prices are based on breed, size, coat condition, behavior, and how often your pet is groomed. For this reason we cannot accept payment until grooming is complete. Payment is due at time of pick up.

We accept Cash, Check, Visa, MasterCard, American Express, and Discover cards. All cards are subject to a surcharge at a rate that is no greater than our cost of acceptance.

Clients that arrive after close will be charged $10 for the first 30 minutes and a dollar a minute after that.